Approachable, quick to laugh and with a background in women’s swimwear and parking management, Sanj Sappal isn’t someone you’d expect to find in the security business. But upon meeting him, it’s easy to see how his warm personality, infectious enthusiasm and high-touch approach to management has inspired record levels of employee retention in an industry notorious for its high turnover rate.

Johnson spent a decade honing his IT expertise in the hospitality sector, working his way up from IT concierge to technician to manager to senior manager and, finally, director of information technology.

Between overseeing the largest wish-granting Make-A-Wish chapter in the country, helping run her family’s cattle ranch and raising two teenagers, Siana Austin Hunt should be three people. But she’s got a secret to successful multitasking: good old-fashioned grit.