Leaders in Healthcare
Dec 16, 2020
How has the COVID-19 pandemic positively affected your career/business?
I see the COVID-19 pandemic as one of those pivotal and defining moments in one’s career that has lasting impressions—impressions that define you as a leader. I was very fortunate to be at Pali Momi Medical Center in my role as chief operating officer, a position I had been in since 2015, when the COVID-19 pandemic began. I transitioned to my new role as chief operating officer at Kapi‘olani Medical Center for Women & Children after a few months into the COVID-19 pandemic. This transition taught me to cherish time and trust in your leaders. It also allowed me to see our organization at its best due to my experience at both medical centers, which serve very different patient populations. Our staff at both facilities are amazing, and I am so very proud to say I was able to learn, grow, and flourish during this time. This journey, while challenging, has made our entire organization stronger. When I reflect back on the months that have passed, and then watch the news today and see the impact COVID-19 has made on the world, I feel very blessed to be in Hawai‘i at Hawai‘i Pacific Health knowing we are making a difference and we are living our mission of creating a healthier Hawai‘i.
How is your company/business pivoting to changes from the COVID-19 pandemic?
I am amazed every day at the structure, vigilance, and attention to detail we have applied at Hawai‘i Pacific Health during this pandemic. Thanks to our amazing leaders throughout our system, we remain flexible and are able to pivot in response to the needs of our staff, physicians, patients, and community when needed. We are regularly monitoring our status and resources, always knowing the number of ventilators in use, personnel available to be deployed if needed, number of boxes of gloves on hand, and so much more. With our emergency management structure, which includes command centers at the corporate level and at each medical center, we have a clear communication pathway that allows us to keep our 7,000+ employees and physicians across our system informed with important information regarding newly diagnosed cases, supply needs, and any other factors impacting our operations. We have also embraced and leveraged our electronic health records system to build upon our telehealth services and provide our patients with convenient options to access the care they need without leaving the comfort of home.
How do you maintain your own health/well-being?
I spend a lot of time on the water with my husband, who is my best friend, reflecting and treasuring every minute here on our beautiful island, the time we get to spend together, and looking toward the future. I am up early every day and in the gym before going to work. It’s important to me to maintain my health so I can keep doing my best to support our leaders, physicians, and staff at Kapi‘olani and throughout Hawai‘i Pacific Health, so they can in turn do their best to support their staff and the many patients and families who need our services.
What are your daily habits?
I get up early to capture the quiet moments of the morning before I start my day. I then check my emails and give various family members on the East Coast a shout out to make sure their day is going well. I’m then off to the gym, and then to the office, where I make a cup of tea with honey, review my calendar for the day, and get rolling. I love being present with people. When I drive home, I reflect on the day and ask myself, “Did I do everything today that I could to improve the lives of others?” I hope I always answer “YES!”
What have been the most exciting things about this job/business/industry?
The most exciting thing about my job is connecting with people and the work I love. I love healthcare and the work we do every day makes my heart sing, especially when I can interact with leaders, young learners, staff, and physicians, as they are the heartbeat of Kapi‘olani. I can’t see myself ever doing anything outside of healthcare.
Did you always know you wanted to be in health and wellness, or is this something that happened over time?
After I graduated from college, I remember asking myself, “How did I get here?” As a child, I knew I wanted to help people, but I didn’t really know what that meant. I never imagined I would become a nurse or what impact I could make on people’s lives. During school, I was a nurse tech in a pediatric intensive care unit. Once I passed my nursing boards, I remained in that unit as a registered nurse and my career journey in healthcare began. I was very fortunate to have mentors who saw my potential and asked me to move from caring for patients at the bedside to impacting patient care in a new way—developing programs and leading people. That’s where I found my true love of healthcare. I love what I do and that I am able to make an impact every day in the lives of our staff, physicians, and patients.
Who is someone you look up to or model after? A mentor?
My dad is my mentor and his guidance is always in my ear. He always said, “Never think ‘NO.’ You can do anything. Find the path to ‘YES.’ Treasure people and always prioritize your family.” As we work through this pandemic, I think often about him as we work every day to find the path to YES here at Hawai‘i Pacific Health, and I am very proud of that.
How has the COVID-19 pandemic positively affected your career/business?
While the negative effects are real, there are ways you can balance the impact of the COVID-19 pandemic by taking advantage of some of the positives! I think it’s imperative that we do not squander this unique experience. Instead, we have to ask, “What is the opportunity here and what lessons does this time have to teach us?” I choose to see the isolation as a gift. I’m healthy, safe, and working with the transformative power of gratitude.
More Importantly, this pandemic has helped show me how much my clients trust me. My clients not only still come back, but I continue to gain new clients because they appreciate all the precautionary measures and protocols that we are taking at my salon.
How is your company/business pivoting to changes from the COVID-19 pandemic?
Honestly, for us at EN Signature Brows & Beautys, we did not have too many changes inside our salon, as we have always had the highest standards of cleaning and it has always been my number one priority. However, we have pivoted a little towards the “online” world. We have started to do more online consultations and tutorials, as well as sell more products via our online store.
How do you maintain your own health/well-being?
The pandemic has really helped a lot of people, including myself, to pause and reevaluate our own lives. I feel really happy about this opportunity. It is not a secret at all that most of us were neglecting our own health by trying to manage work, school, kids, and the list can go on and on. We have too much going on and oftentimes forget about ourselves. I really want to share a few tips that can help you maintain your mental health and well-being.
It is important to sleep well! We finally have this opportunity now. Rethink your diet! Now that you can stay home more, dedicate some time to plan your meals. Remember, you are what you eat. Reduce your alcohol consumption. Keep it active and go outside as much as possible. Develop new skills and challenge your capabilities. Spend time with friends, loved ones, and people you trust and talk about or express your feelings regularly.
What are your daily habits?
Slowing my mind, meditating, and being at peace, trusting the process that everything is working out the way it should. I try to keep a positive attitude every day and it has completely transformed every aspect of my life for the better! If I can do it, so can you! I try to remember that we are all one, and the attitude of how you see your life starts with you. Spending more time in nature and watching less TV has helped me to stay more grounded and humbled.
What have been the most exciting things about this job/business/industry?
The most exciting thing about my job is that everyday I get to be creative and bond with my clients by making them look and feel amazing inside and out!
Did you always know you wanted to be in health and wellness, or is this something that happened over time?
Since my early teen years, I’ve always been drawn to beauty, artistry, and nurturing people. I started making my very own organic face masks and toners and gave them away to neighbors and friends to get their feedback on how their specific skin concerns improved. My family has always supported me in my passion and I’ve always known that taking care of people, helping them with their skin and beauty needs, and overall well being is my calling.
Who is someone you look up to or model after? A mentor?
My role model has always been my mother. She is in the beauty industry and interior decorating. I adore how she can turn anything she touches into a beautiful masterpiece—both for people and their homes! She has the kindest heart and an innate love for helping people.
How is your company/business pivoting to changes from the COVID-19 pandemic?
The pandemic changed the business environment and conditions for everyone. It’s a challenging time to conduct any business, much less launching a new one, such as HAiR HONOLULU. The pandemic provided me with the right opportunity, timing, and location to launch my own business. I saw a unique opportunity to be more customer-centric by creating an individual (one-on-one only), high- quality focused, and safe customer experience.
HAiR HONOLULU is by appointment only and conveniently located at Velocity Honolulu, inside Kristin Wood Lashes and next to Miki Ao Nail Bar. This personal setting provides a perfect combination and one-stop-shop for my customers’ beauty needs. Velocity’s layout inside the Symphony Honolulu building is also very spacious, modern, and clean. This allows my business and customers to comply with social distancing guidelines.
How do you maintain your own health/well-being?
I try to keep physically active with high-intensity cardio exercise, yoga, and jogging. I also enjoy traveling, performing arts, good food, the outdoors, and reading.
How has the COVID-19 pandemic positively affected your career/business?
In my case, it provided me with the right opportunity, timing, and location to launch my own business. We all can adapt, and we have to accept the fact that we are not always in control of what happens in our lives. We can only control how we respond to it.
Since June when I started my business, I have learned so many other things about running a business besides hair and coloring. This has really reshaped my respect for every business owner during these unprecedented times.
What are your daily habits?
Work-life balance is important to me. Before the pandemic and the start of my business in June, I enjoyed family life, going out, traveling, salsa dancing, and so on; then the pandemic changed all of this. At this time, most of my daily habits are dictated by business needs. I still try to maintain a work-life balance and spend as much time as possible with my family and friends. I am so fortunate and grateful to have strong family support to help me through challenges; but, I look forward to returning back to my normal routine from before the pandemic.
What have been the most exciting things about this job/business/industry?
Exceeding my customers’ expectations and receiving a referral of their family and friends is what motivates me. My loyal customer base is very supportive. They, as well as my family and friends, have encouraged me to take a leap of faith and open a new business during this time, despite the pandemic.
Did you always know you wanted to be in health and wellness, or is this something that happened over time?
As a fourth generation hairstylist, I had already started shampooing hair in the family salon when I came home from school. The expectation was for me to continue the family tradition, so I did. In Germany, I managed the family salon with six employees successfully, and I grew very comfortable with it and how it works.
When I relocated to the United States I had to start all over again. Being born and raised in Europe and not having a strong family support system in Hawai‘i was another challenge. Like in any business, you get out what you put in. Over time with continuous education and hard work, I managed to build a loyal customer base in Honolulu that is very supportive of me and my business. Thanks to them I can enjoy what I do and follow my passion.
Who is someone you look up to or model after? A mentor?
I have met many people from all over the world from whom I learned and who ultimately shaped me into the person I am today. I don’t really have what you would call a mentor, but I live by the philosophy: Don’t be afraid to try and make mistakes. Believe in yourself. The only limitations you have are the limitations you set for yourself.
How has the COVID-19 pandemic positively affected your career/business?
I was named chief operating officer of Pali Momi Medical Center near the beginning of the COVID-19 pandemic, so it provided me with a great opportunity to see Pali Momi’s staff and physicians working together to prepare for the worst while giving their best! What was immediately clear to me was that our staff was well prepared for this situation, having previously gone through extensive training in the proper infectious disease protocols to ensure their safety so they could focus on caring for our patients.
How is your company/ business pivoting to changes from the COVID-19 pandemic?
One positive development as a result of the COVID-19 pandemic has been the increased use of telehealth, which provides a safe and convenient way for our patients to connect with a healthcare provider and get the medical care they need without having to leave home. Patients can easily connect with their care team through their mobile device, tablet, or computer. Services include video and phone visits, messaging doctors through our secure online patient portal, MyChart® by Hawai‘i Pacific Health, virtual urgent care, and more. Telehealth will become more routine in healthcare moving forward, and we’ve received very positive feedback from patients who are already using it.
How do you maintain your own health/well-being?
A steady diet of prayer and devotions start my day. I also focus on eating right and staying active with my favorite outdoor activities—paddling in my one-man canoe and stand-up paddle boarding. When I can’t take advantage of our great outdoors here on O‘ahu, I get my workouts in at home with online workouts.
What are your daily habits?
On the weekdays, I’m up at 4:30 am I shower, dress, and get in my prayer and devotions along with my breakfast of papaya and berries with coffee. I’m out the door by 6:00 am and at work by 6:30 am This gives me the opportunity to make my rounds of the facility to say thank you and check in with the night staff and physicians before they end their shift, which I do at least twice a week. After that, I’m checking emails, rounding with staff, planning, and touching base with our teams while also working in cadence with my partners throughout Hawai‘i Pacific Health.
What have been the most exciting things about this job/business/industry?
Watching our healthcare teams adapt, stretch, and work together with a patient-first focus during this COVID-19 pandemic has been something that I have never witnessed before, and it’s been amazing. Healthcare brings together every facet of business and focuses them on caring for others. The best part of this whole experience for me is being part of an organization like Hawai‘i Pacific Health. While we focus on the business aspects, such as looking at how we deliver care and how we can be more efficient and cost-effective, we also base our decisions on what’s best for our patients and the community. It comes down to our mission of creating a healthier Hawai‘i, and that inspires me in what I do every day.
Did you always know you wanted to be in health and wellness, or is this something that happened over time?
I actually wanted to be a Navy diver first and became a diving medic instead. After serving my country in the U.S. Navy, I decided to go into nursing where I found my way to make a positive difference by giving back to the people of Hawai‘i.
Who is someone you look up to or model after? A mentor?
Dawn Ching, who is vice president of operations at Kapi‘olani Medical Center for Women & Children, has been a mentor, pastor, and friend to me. She has been someone who has guided me professionally, personally, and spiritually, for which I am immensely grateful.
How is your company/business pivoting to changes from the COVID-19 pandemic?
A positive attitude of embracing change. We have been listening, learning, and implementing rapidly. The rule of thumb has been adaptability since oftentimes new protocols quickly need to be fine-tuned as information evolves. A few of the safety measures we have put in place are a thorough screening questionnaire, thermal scans of all staff and patients, the requirement of masks upon entry, social distancing for seating, hypochlorous acid disinfectant and foggers, air filtration systems in every operatory and reception room, enhanced personal protective equipment (PPE) with UV disinfection of masks, disinfectant mouthwash, and additional high-speed suction options to minimize aerosols. Ultimately, we rely on an entire suite of safety precautions that, when all used in conjunction, afford us the highest level of safety for our patients and our staff.
How do you maintain your own health/well-being?
I enjoy exercising on a pilates reformer, hiking, and swimming with my kids. I focus on a low-carb and nutrient-dense diet; however, I still make room for the occasional dessert. Quiet time to appreciate my family and friends, or simply the outdoors gives me the most reliable sense of peace. In regards to the pandemic, I do my part by adhering to all safety recommendations at work and at home.
How has the COVID-19 pandemic positively affected your career/business?
Our team has seen this as an opportunity to practice gratitude and appreciation for our patients, our health, our profession, and each other as a support system for each other. It has strengthened our teamwork mentality and we’ve really aligned to a unified vision to stay safe during the pandemic.
What are your daily habits?
Daily habits include games with my kids (eg., Uno, swimming, and cooking), listening to podcasts on health or technology, practicing a new skill like piano, or learning something new like Hiragana. Music is ever-present in my life and much of my recreational time is complemented by music. Finally and most importantly, my favorite pastime is any time with my wife. Currently, we daydream about different staycations we could arrange.
What have been the most exciting things about this job/business/industry?
At the height of the shutdown, we were limiting our office services to emergencies only. Helping these patients really highlighted why we do what we do. It not only gives great satisfaction to help those in pain, but it also emphasizes the importance of preventive care to maintain our oral health.
Did you always know you wanted to be in health and wellness, or is this something that happened over time?
My mother is a retired pediatric RN, so I grew up viewing the medical community and science with the utmost respect. Good relationships with my dentist and my orthodontist inspired me to consider a specific path in dentistry. Enjoying working with people and my appreciation for artwork in school convinced me that I would find professional satisfaction.
Who is someone you look up to or model after? A mentor?
Both of my grandfathers. One for his charisma, storytelling, laughter, and ability to lead a successful business school and family. The other for his craftsmanship as a carpenter, building his own home and teaching his craft to my father. Finally, my parents who taught me to always be fair and use common sense.
How has the COVID-19 pandemic positively affected your career/business?
The COVID-19 pandemic was a career shock for many people across the globe. For myself and others in my industry, it was an eye-opener on the career we had chosen. We were impacted within the first month when all the businesses were forced to close down; however, as we reopened, our schedules were filled. Women wanted to come in to feel and look good again.
I realized that being an employee of a company there are no guarantees. Young men and women are looking for new careers now that can be more stable. Self-employment in the beauty industry has proven to be strong, and I have many inquiries from new students looking for job security in our industry.
Most importantly, this pandemic has helped me to realize that education in micro-pigmentation can greatly offer financial freedom, allowing women to become the best version of themselves. That was my goal when I chose to become a teacher and educator in this field. I wanted to empower women to create their own time and money, and to create a sense of centered empowerment; but, more than that, I wanted to make a difference in the world by creating positive change and impacts on the lives of others.
How do you maintain your own health/well-being?
I believe in living a kind life and choosing to be an inspiration in as many lives that I come across. I remind myself how grateful I am and that everyone is the same. Life is a series of lessons, and everything that happens to us has a reason and lesson for us to learn from, whether it be painful or happy. I try to embrace that thought always, especially when life gets challenging.
I also know being physical is very important—moving your body daily is showing self-love to your soul.
I love nature, hiking, the beach, daily walks, and yoga. I believe a limber body is a youthful body. Even if it’s a busy day for me and I only can listen to the birds singing in the morning, I’m happy.
What are your daily habits?
I’m a morning person. I get up at 5:00 am and I make a special lilikoi green tea. I sit outside on my balcony inhaling the morning air and my warm fragrant tea. It smells so good, and that’s my time to center myself and connect with God. I say my morning prayers, living in pure gratitude just being in the moment.
I then take a 30-minute walk around my neighborhood and spend 20 minutes doing some yoga stretches. Then off to work, where I do what I love most—connecting my career with the passion I have attached to it. Work is not working when you love it.
I love listening to audio books. It has changed my life, learning this way and listening to biographies. Plus, I can multitask at the same time.
What have been the most exciting things about this job/business/industry?
The impact of micro-pigmentation truly changes lives and helps to restore men’s and women’s confidence allowing everyone to feel and look their best. That is why it is so exciting to see patients and clients faces when we have fulfilled the reason for their visit to our clinic for micro-pigmentation services or classes from our academy. Listening to the stories of how we have helped make a positive impact on their lives is priceless.
Our worldwide continuing education classes and workshops also give us the opportunity to travel throughout the year and even revisit places we love like Europe, Las Vegas, and Orlando to name a few.
Did you always know you wanted to be in health and wellness, or is this something that happened over time?
Out of high school, I had no idea what I wanted to do. I knew that I liked people and I had a great sense of communication skills naturally. I became a certified dental assistant, worked in oral surgery and orthodontics, and that’s when I realized I really loved the healthcare industry. I then went on to become a licensed optician, medical assistant, and I also went to night school to become a cosmetologist.
Back in the early ‘90s, cosmetic tattooing was something that was hit or miss. There was really no true education on it, so a lot of women became damaged and injured from improper cosmetic tattooing. Nonetheless, it became my life passion and direction, and I strived to learn the proper way to do permanent cosmetics. This has led me on a 25-year lifetime journey of education and dedication to understanding the background, knowledge, and biochemistry science behind the proper way to implement professional micro-pigmentation and ensure that no damage is done to the client—providing a safe and clean environment for men and women. This instills self-confidence and moral well-being to create beauty and self-dignity.
Who is someone you look up to or model after? A mentor?
Oprah Winfrey is my inspiration and mentor. She has made the biggest impact on my life. These are two of my favorite quotes from her:
“Everybody has a calling. And your real job in life is to figure out as soon as possible what that is, who you were meant to be, and to begin to honor that in the best way possible for yourself.”
“I believe luck is preparation meeting opportunity. If you hadn’t been prepared when the opportunity came along, you wouldn’t have been lucky.”
How has the COVID-19 pandemic positively affected your career/business?
It’s definitely been a journey that has required a lot of flexibility and openness to change. The pandemic has upended our community and created a lot of anxiety and uncertainty. However, there has been a silver lining in the midst of all of this. I’ve been able to meet new people and we’ve formed new partnerships to meet the urgent needs of the community. That is one of the bright spots of the pandemic—it brought caring people together like never before and we were united by a common goal. These experiences will leave a lasting impression on me and I believe the relationships that we’ve established will continue beyond the response to the pandemic.
How is your company/business pivoting to changes from the COVID-19 pandemic?
The Sisters of St. Francis did not always choose the easy path, and during this pandemic, we didn’t want to choose the easy path either. We put the needs of the community first—continuing our essential services such as preschool, adult day care, hospice care, and more—to meet the needs of first responders, healthcare professionals, and others who rely on us to provide care for their family members in a safe, nurturing environment while complying with social distancing guidelines.
We also engaged in new activities during the pandemic. We partnered with the Show Aloha Challenge to provide meals that were delivered to homebound seniors who did not qualify for government-sponsored meal delivery programs. With the generous support of the Hawaii Dental Service Foundation; Matson; Nan, Inc.; Pacific Point; UHA Health Insurance; and others, we were able to quickly mobilize a team to coordinate delivery logistics with restaurants and deliver thousands of meals and hundreds of grocery boxes of fresh produce or protein to seniors.
How do you maintain your own health/well-being?
Taking care of others—whether it’s seniors, family members, or fellow staff members—is one of the ways that I’ve been able to maintain a healthy outlook during this challenging time. Some may assume I am neglecting my own health and well-being because of the long hours seven days a week; but, although it may be tiring, I am energized by helping others. St. Francis Healthcare System has four core values: peacemaking, charity, simplicity, and joy. It has been rewarding to provide our community with peace and love during this time of anxiety, while also turning complexity into simple solutions for others. There is just a genuine joy in helping others.
What are your daily habits?
Every day is different. It’s been a relentless flow of non-stop activity, especially during this pandemic. So, establishing routines has been challenging; but, my way to decompress from the day’s frenetic pace is to simply spend time with my family, ideally at the beach. My family has a way of putting life into perspective. They remind me of why the work I do at St. Francis is so important. Even when work becomes mentally, emotionally, and physically exhausting, they inspire me to keep on pressing forward.
What have been the most exciting things about this job/business/industry?
It’s exciting to be a part of St. Francis Healthcare System because our vision is expansive. We offer much more than medical care. We offer a broad range of non-medical services that ultimately affect the health and well-being of individuals and families. We are still evolving and adding new services as we identify new needs in the community. While we have a proud legacy of caring that was established by the Sisters of St. Francis, we do not rest on the laurels of our past accomplishments. The legacy of caring is something we carry forward. There is never any room for complacency, and that is exciting to me.
Did you always know you wanted to be in health and wellness, or is this something that happened over time?
I’ve always wanted to help individuals and families. I grew up in a multi-generational household, so I learned at an early age that it’s important to look after the needs of the entire family. When one is ill, everyone in the family is affected. I majored in sociology and psychology and then earned an MBA. I’ve been able to use my education and experiences to help others. I enjoy being in healthcare because I’m able to touch the lives of so many people every day.
Who is someone you look up to or model after? A mentor?
I’ve been fortunate to have many excellent mentors over the course of my career, and it would be impossible to name a single individual. One of my most memorable moments occurred when one of my mentors and I walked to the dock of Aloha Tower. We looked out on the horizon and he asked me what I saw. At first, I thought it was an odd question, but I said I saw the sky and the bustling working harbor. Then, I noticed some of the activities of the individual passengers on one of the docked cruise ships. My mentor told me that my response was very telling and it revealed my capability to see the big picture as well as pay attention to the details. It was a moment of self-awareness. I appreciate those who can see things that you may not see in yourself—both things that are good and areas for improvement. I try to do the same for others today, providing candid feedback to help others grow and become the best they can be.
Creating Heaven
Rose geranium, lavender, grapefruit, and clary sage fill the air at the lobby of Heaven on Earth Day Spa, as the sounds of slack-key guitar, flutes that mimic wind, strings, soft shaker rhythms, and trickling water sedate one into an oasis of nature.
The full-length glass windows and tall atrium ceilings allow softened sunlight to peek through onto the bamboo floors, and an awaiting smile on a clean, bright face behind the welcome counter offers warm, licorice-mint tea and a safe escape from the stress of the outside world.
Since opening the spa in 1997, Lora Nakai has managed to create a safe haven for people to come decompress and be nurtured. She says that self-care is essential not just to individual health, but the health of the whole community. Her spa is a place where one can take care of themselves and rejuvenate emotionally, spiritually, and physically. “Stress is what kills us,” Lora’s affectionate tone is sincere. “If we don’t take care of ourselves, we are like a car running on flat tires.” When one person is unable to manage their stress, their emotions will overload onto the people around them, and that baggage causes a domino effect. Acknowledging that we need regular stress release is now an accepted part of our culture; yet, taking the time and initiative to actually heal our bodies is what many people struggle with. As a result of this, Lora decided to make self-care an inviting and accessible option by positioning her business where the people with the biggest self-care needs were—in the center of downtown Honolulu.
Originally from Oregon, Lora became fascinated with Hawai‘i’s laid-back, family-friendly culture through friends in her freshman dorm at college. An exchange program with the University of Hawai‘i had introduced her to the state. The high costs of school and life in Hawai‘i required her to work in addition to her schooling. Having massage experience from Oregon, it was only natural to seek out the massage industry in Honolulu. Lora found luck at the Halekulani and she began attending classes in the mornings, working in the afternoons, and going to required massage school training during the nights. Within the year, she was burnt out and realized she would have to let some of her ambitions go. Lora heard about an eight-week business management course from the Chamber of Commerce, and she used it to launch her own massage business in 1990 at Honolulu Park Place. After six years, she had set up six successful locations under the Executive Massage name. However, Lora was stretched thin, and she was pregnant, looking to maximize her efforts in less locations. With the birth of her daughter, Lora moved her business into Alakea street in downtown, closing all her other locations except Hale Koa. She renamed her business Heaven on Earth, and she brought in nail, hair, facials, and top retail lines, making it the one-stop-shop for executives in town. The organic treatments and all natural products set her store apart, but the biggest success factor was in her heart and chosen team nurturing the clients. “It’s such a close relationship to be hands on with someone who trusts you,” Lora explains. To give great service in this industry, “You have to have a servant’s heart and listen.”
Lora says having like-minded people around you is crucial to your business and mental health. She calls her manager her “ride or die,” and she has had her back for thirteen years. She also thanks her mom for all the years of bookkeeping she’s given. She credits her husband, Neil, for keeping integrity, giving her contacts, guidance, and support. She is equally as grateful that her daughter, a business major, now works alongside her in the spa and is updating their website and e-commerce options. With the COVID-19 pandemic presenting so many changes, Lora took some time to renovate the spa, adding in plexiglass at the check-in counter. While she still takes walk-ins, there is a required health & travel questionnaire, temperature check on arrival, and no waiting area lounge. However, Lora knows how important self-care is in improving one’s lifestyle and optimum performance, and she plans to stay open to continue to serve the community.
Forging a Fitness Family
Shane began his mission for change by utilizing his skills to personally train clients, impacting his community one life at a time. In 1994, after four years in the Marines and participating in Operation Desert Storm, Shane Davies was eager to return home to Hawai‘i, where he grew up surfing, skateboarding, and training in Jiu-Jitsu. Shane’s time in the military had taken him around the world to places like Africa, Australia, Thailand, the Philippines, and the Middle East. His experiences had provided him with a fresh perspective on his island home, and upon returning to the islands, Shane felt determined to make a difference in his community. He began his mission for change by utilizing his skills to personally train clients, impacting his community one life at a time. However, it wasn’t long until Shane realized that he could connect with his clients on a deeper level, establish a tight-knit community, and make a greater impact if he started his own business.
Shane realized how impactful a caring trainer or support group could be to one’s healing process and self-esteem after dealing with his own spinal degeneration. His family experiences also taught him that healthier habits, positive stress outlets, and supportive communities were extremely helpful in repairing family dynamics and making people happier. “Most locals have to work all day and that destroys marriages, deprives parenthood, and causes anger,” says Shane.
For years, Shane owned and operated the Kahala CrossFit gym, where he followed the industry trends of functional muscle and circulatory training. Such training teaches that everyday use of muscles and cardio is essential to staying alive, as the heart and blood vessels carry oxygen, nutrients, hormones, and more throughout the body. Shane’s success with his CrossFit gym proved that health and wellness was indeed his calling. Yet, as trends in the industry shifted, Shane looked to satisfy his clientele with a more well-rounded training style than CrossFit could offer.
Developed in Australia, and with well known names like Mark Wahlberg investing into the chain, the fun and modern style of F45 caught Shane’s attention. After some research and testing, he found that F45 gyms matched what he and his team were looking for, and they soon transitioned Crossfit Kahala into the first F45 gym in the islands.
Now the owner of numerous F45 Training gyms, Shane is making a big impact on his community by providing facilities that serve as safe, trusted, and positive environments to help individuals achieve their goals in exciting and satisfying ways. Shane consistently stresses the importance of smiling, listening, positivity and to “love the members so that they will have the heart to change their lives.” As Shane notes, many people want to incorporate more exercise into their life, but they need a support system to keep them committed. The F45 Training program offers that much needed support system through high-intensity, functional fitness in a small group environment. The concise workouts are also highly appealing to many of Hawai‘i’s residents who live a high-stress, high-traffic, multi-job lifestyle, and as Shane points out, “the F45 Training system helps to relieve that stress within a short 45-minute time period.”
Although gyms are often just seen as a place to go workout, Shane ensures that his facilities are more than that. He sets up group activities for his members outside of the gym, like lo‘i (taro patch) restoration, to encourage them to continue to better themselves beyond the workouts. Such group activities also help to support the physical and mental well-being of the members, as working the land is a grounding activity and “when we take care, it will return the favor,” says Shane. In the near future, Shane will also be starting lā‘au lapa‘au, or Hawaiian medicinal classes, at his F45 locations to help teach members how to maintain a healthy life balance. Shane’s ability to combine Hawaiian cultural values and practices with F45’s unique training style into a tight-knit, supportive family is what makes his gyms attract so many professional surfers, news anchor celebrities, University of Hawai‘i football players, local TV stars, and many more from all ages. “To work here, you gotta love the person across from you. This is not a gym, this is a committed ‘ohana,” he states.
With COVID-19 shutting down gyms across the island for some time, F45 has recently reopened with the required 6-10 foot spacing between members. Shane and his wife have ensured that the gym has carried out full precautionary procedures as required by law and requested by members. As they adapt to the global pandemic and its effects on their business, Shane continues to focus on his long-term goal: to provide a safe, fun, nurturing environment for at-risk youth with a moral, loving, adult community, fostering Hawai‘i’s future. His wife’s work as a clinical psychologist exposed him to the horrors of child sex-trafficking and domestic abuse, and—by expanding gym locations, health centers, and leadership around the islands—Shane hopes to stop child sex-trafficking and domestic abuse in Hawai‘i, providing at-risk youth with an accessible community of trust and health. While the goal may be a work in progress, his expanding locations are currently underway with the next gym opening in Hawai‘i Kai in August, and Ward, Mililani, and Kaneohe gyms planned to open in 2021.