How has your extensive background as a director of Human Resources gotten you to where you are today as the Area Director of Human Resources for Highgate?
My experience in human resources throughout the years has allowed me to work and learn from great professionals in our industry. In previous positions as Director of Human Resources, I have worked with different hotel brands, cultures and environments and have learned that leading with compassion and care brings out the best in people. As I have developed my career, it has given me the opportunity to understand the dynamics of a successful hotel through the development of our associates.

What is the importance of employee development and team effectiveness in the hospitality industry?
Employee development is the core of a successful organization and it’s most valuable asset. We must remember that one person does not make a hotel successful; it takes an entire team that is engaged in what they are doing. It takes an effective, passionate leader to create and develop its people. Understanding the needs and developing the strengths is key in the growth and development of the workforce. Overcoming challenges together makes a strong team and creates an environment of trust and loyalty.

What’s the main aspect you focus on when designing and implementing strategic plans for professional development?
Establishing a strong management development plan requires assessment and planning. A key aspect in developing and implementing a professional development plan is to assess the existing skill levels within the leaders and the critical competencies needed in the future. Leaders need a broad variety of skills in leadership, supervision, communication, general business and technology. Build your plan around the needs of the organization and provide honest guidance about future opportunities for professional growth.

What do you do in your spare time? For fun? To keep your mind sharp? How does that reflect back on your work?
Keeping a healthy and active lifestyle is important. Spending time with family and friends is important for creativity and inspiration. I also practice Ariel Yoga which provides overall wellness for my mind, body and soul. This helps me stay focused at work and provides balance in my life. I also love to travel to new places, learn about their history, culture and what makes them special.
Throughout your experience working in HR and hospitality, what major changes have you seen? Where do you see this industry heading in the future?
Throughout the years I have noticed our business evolves dramatically in so many ways. Technology continues to play a big part in the future of our industry. New generations seeking jobs look for companies that can fulfill their needs in every way. They are more likely to engage and join a company that supports what is important to them. They are looking to join teams that are dynamic, open minded, flexible and encourage creativity. They are also looking for organizations that are environmentally conscious.