Starting a business in 2009 during the height of the Great Recession, Cathy Walker defied the odds to make Pop-A-Lock of Honolulu one of the top locksmith and roadside assistance providers in the state. Through multifaceted marketing and exceptional customer service, the company has landed a spot on PBN’s list of fastest-growing businesses in Hawai‘i for four years in a row.
Most valuable lesson she’s learned:
That my strong accounting and finance career was a huge asset that paved the way for me becoming a successful business owner.
Most difficult lesson she’s learned:
Finding success is much easier with a mentor and a team.
Words to live by:
Attitude is altitude.
Favorite quality in an employee:
Someone with a strong work ethic and who shares my vision.
Least-favorite quality in an employee:
Someone who isn’t detail oriented and is unresponsive to customer needs.
Do you think women lead differently than men? Should we be calling attention to or downplaying these differences?
Yes, I would like to think Pop-A-Lock is more empathetic to its customers and employees due to my influence. I use this approach to promote my business as the most service-oriented in the industry and one of the best places to work.
